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How to Build a Successful Cloud Team

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Administrators also assist with deployment of new services and help provide support beyond the Help Desk. Even if you aren’t operating a data center in the traditional sense, you still need to have infrastructure-focused units. The challenge many companies are running into is the inability of legacy Service Management teams to grasp how they can evolve to be part of the future solution. Also, as new DevOps teams are being established they are chartered with getting CI/CD moving as quickly as possible but, in many cases, they lack the knowledge of the underlying business processes and how they align to key applications.

cloud operations team structure

Hence, the inception of DevSecOps, which adds security to the development cycle. I’ve written a series of blog posts on the recent trend towards more decentralized IT service delivery and consumption, however most enterprises have both methods in place. HPE added another software and service option with the new ProLiant servers featuring GreenLake, improved security software and … Collaborates with Cloud architects to conduct assessments, develop Cloud migration strategies and a multi-year journey map covering Cloud foundation, Cloud migration and Cloud operations. Where possible, validate that the infrastructure solution matches the approved blueprint design.


    Development and operations together

    Or perhaps you’re rapidly scaling and need more resources to maintain your progress. In some organizations, an existing corporate compliance officer, the project’s business leader or security specialists may take responsibility for compliance. Because security and compliance are so tightly aligned, compliance specialists work closely with the security team. Business leaders are typically the project stakeholders or executive sponsors who manage the budget for a cloud project and anticipate the tangible benefits from the project’s outcome.

    cloud operations team structure

    And, with containers, complex microservices and serverless functions becoming more commonplace, teams need to find ways to move faster without compromising stability and security. In the cloud era, IT operations has the opportunity to elevate its standing within the enterprise and influence business strategy and outcomes. It should no longer be limited to a simple fulfillment center for end users’ IT service requests or a maintenance engine for data center infrastructure.

    Best practice: Minimum viable product (MVP)

    Without this, it’s easy to end up with every team running their own unique messaging system, database, cache, or other piece of infrastructure. You’ll have lots of architecture astronauts on your hands, and they will need to be able to answer questions around things like high availability and disaster recovery. Even if there isn’t shared infrastructure, it’s valuable to have an opinionated set of technologies to consolidate institutional knowledge, tooling, patterns, and practices.

    cloud operations team structure

    Terraform integrates with all major configuration management tools to allow fine-grained provisioning to be handled following the provisioning of the underlying resources. Finally, templates can be extended with services from many other software vendors to include monitoring agents, application performance monitoring systems, security tooling, DNS, databases, and more. Once defined, the templates can be provisioned as required in an automated way. In doing so, Terraform becomes the lingua franca and common workflow for teams provisioning resources to help the platform scale, and extend the platform’s capabilities.

    A DevOps approach is one of many techniques used to execute IT projects that meet business needs. DevOps can coexist with Agile software development; IT service management frameworks, such as ITIL; project management directives, such as Lean and Six Sigma; and other strategies. As cloud usage grows and more users want to access and deploy their own cloud services, most organizations are adopting a strategy of centralized governance and decentralized execution. Cloud Engineering might be closest to what most would consider a conventional operations team.

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    More often than not, the cultural transformation is more arduous than the technology transformation. Create a hub of centralized documentation that everyone on the team can easily access. You can even keep this documentation in Lucidchart, or store it in Jira, Confluence, and other leading apps and integrations.

    The most mature organizations are further tuning their people, processes, and tools to create centralized platform teams that help scale their cloud adoption enterprise-wide. Contrary to traditional IT infrastructure and NOC-based org structures, DevOps creates an agile process for the rapid delivery of reliable services. It doesn’t eliminate the need for IT experts and software developers – it just brings them closer.

    cloud operations team structure

    Scalable, cost-effective support options empowers your company to receive the most value from your cloud environment. Focus on business initiatives to drive your company forward with the backing of the industry leading cloud provider, certified AWS Architects, tenured business analysts, and experienced technical support team. Another challenge common in large organizations is that different tools deploy to different environments. Developers use Docker and kubectl for Kubernetes, HashiCorp Packer and Terraform for VMs, custom CLIs for each serverless platform, and so on. For individual developers and operators, this fragmentation poses a learning curve challenge.

    Central management of cloud initiatives is key

    Also, controlling external client access to these microservices ratchets up the volume of north-south traffic. This requires an unwanted proliferation of expensive network middleware devices that bring single points of failure and significant operational overhead for platform teams. The starting point for networking in a cloud operating model is a common service registry, which provides a real-time directory of what services are running, where they are on the network, and their current health. Traditional approaches to networking assume a static IP for long-lived applications, using a combination of load balancers and firewalls to regulate communication.

    Get to know 8 core cloud team roles and responsibilities – TechTarget

    Get to know 8 core cloud team roles and responsibilities.

    Posted: Mon, 23 Aug 2021 07:00:00 GMT [source]

    Developers integrate different cloud services through their APIs or provide custom application development within your cloud. Roles within the cloud infrastructure team may include Cloud Architects, Cloud Engineers, System Analysts, System Administrators, Developers, and Business Managers/Cloud Executives. As the Service Management and DevOps teams devops organization structure are brought together with a common goal, you will likely be pleasantly surprised with what they are able to achieve together. Each team wants to provide value but many times their methodologies are not aligned. The result is the ability to ensure the Business directly benefits from existing mature investments in their People, Process and Tools.

    As referenced above, there are ongoing shifts away from traditional project-focused thinking towards product-focused thinking. Doing so helps to better meet current IT needs and leads to outputs that have a bigger business-wide impact and that better meet customer needs. AI is increasingly being used by organizations and, more specifically, I&O leaders to help deal with increasing demands without having to proportionally increase their staff.

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    We believe that diversity and inclusion for people from all walks of life is key to our success as a company. Cloud architecture & strategy is crucial for businesses to focus on during exaction and migration of applications. Accelerate cloud migration & adoption with our proven process that focuses on evolving your team. Our cloud-agnostic approach keeps your business competitive with modern infrastructure and operations. Moving to public cloud requires profound changes in the structure, missions and roles of, and within, IT organizations.

    Innovate faster, increase visibility (across all cloud platforms and on-premise solutions), and optimize your processes with continuous, automated governance, risk management, and compliance. CloudOps refers to cloud operations, a combination of network, security, performance, device management, help desk and other tasks that keep cloud-native applications and underlying infrastructure up and running. Consul is an API-driven control plane that integrates with sidecar proxies alongside each service instance . Together, these two planes enable a zero trust network model that ensures all service-to-service communication is authenticated, authorized, and encrypted. This security posture is achieved with automatic mutual TLS encryption and identity-based authorization. Platform teams can work with the appropriate stakeholders to define security policies with logical services and provide least-privilege access to developers.

    • Atlassian’s Open DevOps provides everything teams need to develop and operate software.
    • The cloud architect is a senior IT member with solid knowledge and expertise of cloud applications, resources, services and operations.
    • The combination of legacy Service Management and new Cloud skillsets can be a major accelerator to achieving success.
    • Effective platform teams enable a cloud operating model that delivers standardized workflows, compliant golden images, and a system of record for cloud adoption.

    The term also covers culture changes, such as building trust and cohesion between developers and systems administrators and aligning technological projects to business requirements. DevOps can change the software delivery chain, services, job roles, IT tools and best practices. As more teams build and host applications and infrastructure in the cloud, the term CloudOps has gained traction. IT operations professionals have always been responsible for the monitoring, maintenance and installation of servers, networks and other IT infrastructure.

    Integrating all stakeholders into the development pipeline makes the final product better. A well-architected cloud budget drives more revenue, enables product enhancements, performance, and feature release speed. Security is also a critical aspect that needs to be addressed throughout the process rather than in the end.

    Top 7 Business Benefits of IT Service Management

    While these roles are not set in stone, they do provide a launching point to reorganize your IT team according to their strengths when transitioning to cloud-based IT service delivery. Depending on how much of your infrastructure is internal vs. external, many of these roles may fall upon the service provider, or your corresponding team member may share the load with the CSP. Finally, the business manager and/or executive keeps an eye on the cost of cloud services as well as their impact on the bottom line of the business. This includes keep track of overall cloud spending, chargebacks, SLAs with service providers, contract, and licensing. A Cloud Engineer designs and maintains the cloud infrastructure components, including network design, virtual machine resource allocation, storage, and security.

    The Infrastructure Engineering team is responsible for making the process of getting a deployable artifact to production and managing it as painless as possible for product teams. Often this looks like providing an “opinionated platform” on top of the cloud provider. Completely opening up a platform such as AWS for developers to freely use can be problematic for larger organizations because of cost and time inefficiencies.

    Experts assert that the more I&O leaders can be empowered to be creative and innovative, the more successful they will be. IT organizations generally fall into one of three categories – a solid utility, a trusted supplier, or a partner player. In those companies where IT is considered a partner player, teams are more likely to be focused on creative solutions and innovation that improve outcomes internally and externally.

    This seems like a logical approach; however, you may want to first take an objective look at what talent already existing within your organization and opportunities you may have available. In many companies there have most likely been a significant investment in their Service Management teams and solutions. These teams have amassed substantial knowledge of the applications, infrastructure and the critical business processes being supported. Over the course of years, it has been their job to align IT changes, create a predictable / maintainable structure to enable the business to function without interruption and respond rapidly to minimize impact when issues arise.